Terms & Conditions

These Terms and Conditions govern the provision of cleaning services by Clean Planet KG.

1. Company information

Clean Planet KG
Siebenbrunnengasse 28, 1050 Wien, Austria
E-Mail: office@cleanplanet.now
Phone: +43 660 963 20 35

2. Services

Clean Planet KG provides cleaning services including, but not limited to: regular home cleaning, deep cleaning, move-in/move-out cleaning, post-renovation cleaning, window cleaning, furniture and textile cleaning, and office/commercial cleaning. The exact scope of services is agreed individually with the customer.

3. Booking and contract

A contract is formed when a booking is confirmed by Clean Planet KG via e-mail, phone, WhatsApp or website. We reserve the right to refuse or cancel bookings at our discretion.

4. Prices and payment

Prices are agreed in advance or based on our pricing list; consumer prices include VAT.
Payment is due after service completion unless otherwise agreed.
We accept bank transfer, cash, or other agreed payment methods.
In case of late payment, we reserve the right to charge reminder fees.

5. ALL-IN subscription

The ALL-IN subscription runs on the rhythm you choose — every week, every 2 weeks or every 4 weeks — and is charged per visit at the rate shown for that rhythm; deep cleaning is included on every visit. You can cancel at any time, effective from the next cycle. No minimum term applies. Custom schedules are available on request at a quoted price.

6. Cancellation policy

Cancellations of individual appointments must be made at least 24 hours in advance.
Late cancellations may be charged up to 50% of the service price.
No-shows may be charged 100% of the agreed price.

7. Customer responsibilities

The customer must provide access to the premises at the agreed time, ensure safe working conditions, and inform us about special requirements or risks.

8. Liability

We are liable only for damages caused by gross negligence or intentional misconduct. We are not liable for pre-existing damages, normal wear and tear, or damage caused by improper instructions. Any damages must be reported within 24 hours after service.

9. Right to refuse service

We reserve the right to refuse or stop service if the environment is unsafe, there is inappropriate behaviour, or the agreed conditions are not met.

10. Data protection

Customer data is processed in accordance with our Privacy Policy.

11. Changes to terms

We reserve the right to update these Terms and Conditions at any time.

12. Applicable law and jurisdiction

These Terms and Conditions are governed by Austrian law. The place of jurisdiction is Vienna, Austria. Mandatory consumer-protection provisions remain unaffected.

Version dated 3 July 2026.